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Shipping Policy

All Packages are shipped fully insured for the value of the content inside and with Adult Signature confirmation required. We urge all customers to inspect packages upon arrival for damage or tampering to box. 

 

Once we ship your package we will send you an email/text with the status of your order along with a tracking number so you may track your package on-line with the carrier. 

 

Shipping to APO & FPO

Cali & Co. Jewelry ships to all APO, FPO and DPO address via USPS.

 

Domestic Shipping Options

STANDARD FREE DELIVERY (VIA USPS PRIORITY)

Standard orders are processed once credit card / financing authorization and verification have been obtained. Orders shipped via standard delivery will typically ship within 2-4 days of receiving credit card authorization.

 

2ND DAY DELIVERY (UPS/FEDEX)

Orders placed with 2nd Day Shipping Monday through Friday after 12 PM EST, or on weekends and holidays, will ship on the following business day, pending credit card authorization and verification no Saturday delivery is available on 2nd Day.

 

Orders placed with 2nd Day Shipping will not be delivered on Saturdays. For example, if an order is placed with 2nd Day Shipping on a Thursday it will be delivered the following Monday or next business day.

 

NEXT BUSINESS DAY DELIVERY (UPS/FEDEX)

Orders placed with Next Business Day Shipping Monday through Friday (excluding holidays) before 12:00PM EST ship the following business day, pending credit card authorization and verification.

 

Orders placed with Next Business Day Shipping Monday through Friday after 12:00 PM Noon EST, or on weekends and holidays, will ship on the following business day, pending credit card authorization and verification.

Orders placed with Next Day Shipping will not be delivered on Saturdays. For example, if an order is placed with Next Day Shipping on a Friday before 12:00 PM EST, it will be delivered the following Monday or next business day.

 

International Shipments

International orders Ship Via USPS or FedEx. Please note that the arrival times listed on the website apply to US shipping addresses only. Estimates of the international shipping delivery times can vary depending on country anywhere from 4-8 business days.

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CUSTOMS, DUTIES AND TAXES

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient unless otherwise noted. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.

 

 

Shipment Disclaimer

Customer is responsible for all purchased items from the point they leave the store. We insure all packages for their value and will help in the claim process but if for any reason the claim is rejected by UPS Capital or Shipping Provider we are not responsible for any loss. The claim process takes anywhere from 2-4 weeks to complete. 

 

For additional questions or concerns please reach out to 801-675-1825

Returns and Exchanges

RETURN POLICY

ALL SALES ARE FINAL. If for any reason you are dissatisfied with your Online purchase, you may exchange or receive store credit for your item(s) within 3 days from the date of arrival of shipment. On certain cases if approved by store associate we may refund money with a 20% restocking fee applied. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear or a 20% restocking fee will be deduced from store credit or refund. On Special Orders such as items with engraving and special ring sizes, custom chain measurements, and custom pendants a 20% restocking fee will be applied regardless of condition of item. Any orders returned undeliverable or refused by recipient, will be subject to a $29.95 charge to be deducted from the total refund amount.

If for any reason your delivered item has any defects you can get in touch with us and we will accordingly arrange return of product, so we can fix it for you and ship it back.
For products purchased in any of our stores, please check with one of our store associates for more details.  

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RETURN PROCESS

caliandcojewelry.com Quality Assurance department reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full store credit for the cost of the item excluding shipping, handling and insurance charges. If money-back is requested a 20% restocking fee will be applied. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. Credits will be issued using a store gift card.

DO NOT SEND BACK ANY ORDERS WITHOUT FIRST RECEIVING Return Merchandise Authorization Number (RMA) FROM US.

 

CANCELLED ORDERS

If for any reason you wish to cancel your order, please contact caliandcojewelry@gmail.com or call 225-999-2247 you have 24hrs to cancel from the time the order was placed after that There is a 20% restocking feefor the cancellation of any Custom-Order items such as Cuban link Chains, Cuban Link Bracelets, Custom Pendants and other Customized items. And a 6% Restocking fee for regular orders.

 

HOW TO RETURN AN ITEM
Please follow our 3 easy steps below:

  1.  OBTAIN YOUR RETURN AUTHORIZATION NUMBER:

Contact us at store@caliandcojewelry.com to obtain a Return Merchandise Authorization (RMA) number. When approved, you will receive an email with your Return Merchandise Authorization Number along with detail shipping and packaging instructions.

 

  2.  PACKAGE YOUR ORDER:

Repack the item(s) in the original packaging materials. To receive a refund credit, you must provide the original packaging and documentation. Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package. Any promotional item or free gift included with the order must be returned. If not returned, you will be subject to the full retail price of the item.

 

 3.  SHIPPING & INSURANCE:

Once you have received your RMA number, ship the item to the address received in your email. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. The package will be returned to its original sender if the RMA number is not included on the box or if it has been damaged or tampered with. Please note: for security purposes, do not write Cali & Co. Jewelry or the contents of the package such as jewelry, diamonds, gold or any other related items on the outside of the box.  Return shipments are the responsibility of the customer.

Privacy Policy

What Information Do We Collect?

We collect information you submit when you register on our site or subscribe to our updates. When registering on our site, you may be asked to enter your name, email address, phone number, mailing address, country and Credit Card details for purchase transaction. You may, however, visit our site anonymously.

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What Do We Use Your Information For?

To send periodic emails -The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, you can log in to your account to unsubscribe. To process transactions -Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

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Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow it to) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

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Collection of Data
Our site uses technologies of  third-party partners [such as NextRoll] to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the [products and/or services] that are likely to be of more interest to you. Specifically, [NextRoll/these partners] collect information about your activity on our site(s) to enable us to:

  • measure and analyze traffic and browsing activity on our site(s);

  • show advertisements for our products and/or services to you on third-party sites;

  • measure and analyze the performance of our advertising campaigns;

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Cross-Device
We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s)  with NextRoll/ our advertising partners. This allows our partners to recognize and deliver you ads across devices and browsers. To read more about the technologies used by NextRoll and their cross device capabilities please refer to NextRoll’s Privacy Notice.  

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Opting-Out 
Our partners such as NextRoll may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:

We do not sell, trade, or otherwise transfer to outside parties your personal identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

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Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

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Online Privacy Policy Only

This online Privacy Policy applies only to information collected through our website and not to any information collected offline.

Your Consent

By using our site, you consent to our website Privacy Policy.

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