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Shipping Policy

All Packages are shipped fully insured for the value of the content inside and with Adult Signature confirmation required. We urge all customers to inspect packages upon arrival for damage or tampering to box. 

 

Once we ship your package we will send you an email/text with the status of your order along with a tracking number so you may track your package on-line with the carrier. 

 

Shipping to APO & FPO

Cali & Co. Jewelry ships to all APO, FPO and DPO address via USPS.

 

Domestic Shipping Options

STANDARD FREE DELIVERY (VIA USPS PRIORITY)

Standard orders are processed once credit card / financing authorization and verification have been obtained. Orders shipped via standard delivery will typically ship within 2-4 days of receiving credit card authorization.

 

2ND DAY DELIVERY (UPS/FEDEX)

Orders placed with 2nd Day Shipping Monday through Friday after 12 PM EST, or on weekends and holidays, will ship on the following business day, pending credit card authorization and verification no Saturday delivery is available on 2nd Day.

 

Orders placed with 2nd Day Shipping will not be delivered on Saturdays. For example, if an order is placed with 2nd Day Shipping on a Thursday it will be delivered the following Monday or next business day.

 

NEXT BUSINESS DAY DELIVERY (UPS/FEDEX)

Orders placed with Next Business Day Shipping Monday through Friday (excluding holidays) before 12:00PM EST ship the following business day, pending credit card authorization and verification.

 

Orders placed with Next Business Day Shipping Monday through Friday after 12:00 PM Noon EST, or on weekends and holidays, will ship on the following business day, pending credit card authorization and verification.

Orders placed with Next Day Shipping will not be delivered on Saturdays. For example, if an order is placed with Next Day Shipping on a Friday before 12:00 PM EST, it will be delivered the following Monday or next business day.

 

International Shipments

International orders Ship Via USPS or FedEx. Please note that the arrival times listed on the website apply to US shipping addresses only. Estimates of the international shipping delivery times can vary depending on country anywhere from 4-8 business days.

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CUSTOMS, DUTIES AND TAXES

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient unless otherwise noted. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.

 

 

Shipment Disclaimer

Customer is responsible for all purchased items from the point they leave the store. We insure all packages for their value and will help in the claim process but if for any reason the claim is rejected by UPS Capital or Shipping Provider we are not responsible for any loss. The claim process takes anywhere from 2-4 weeks to complete. 

 

For additional questions or concerns please reach out to 801-675-1825

Returns and Exchanges

RETURN POLICY

ALL SALES ARE FINAL. If for any reason you are dissatisfied with your Online purchase, you may exchange or receive store credit for your item(s) within 3 days from the date of arrival of shipment. On certain cases if approved by store associate we may refund money with a 20% restocking fee applied. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear or a 20% restocking fee will be deduced from store credit or refund. On Special Orders such as items with engraving and special ring sizes, custom chain measurements, and custom pendants a 20% restocking fee will be applied regardless of condition of item. Any orders returned undeliverable or refused by recipient, will be subject to a $29.95 charge to be deducted from the total refund amount.

If for any reason your delivered item has any defects you can get in touch with us and we will accordingly arrange return of product, so we can fix it for you and ship it back.
For products purchased in any of our stores, please check with one of our store associates for more details.  

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RETURN PROCESS

caliandcojewelry.com Quality Assurance department reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full store credit for the cost of the item excluding shipping, handling and insurance charges. If money-back is requested a 20% restocking fee will be applied. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. Credits will be issued using a store gift card.

DO NOT SEND BACK ANY ORDERS WITHOUT FIRST RECEIVING Return Merchandise Authorization Number (RMA) FROM US.

 

CANCELLED ORDERS

If for any reason you wish to cancel your order, please contact caliandcojewelry@gmail.com or call 225-999-2247 you have 24hrs to cancel from the time the order was placed after that There is a 20% restocking feefor the cancellation of any Custom-Order items such as Cuban link Chains, Cuban Link Bracelets, Custom Pendants and other Customized items. And a 6% Restocking fee for regular orders.

 

HOW TO RETURN AN ITEM
Please follow our 3 easy steps below:

  1.  OBTAIN YOUR RETURN AUTHORIZATION NUMBER:

Contact us at store@caliandcojewelry.com to obtain a Return Merchandise Authorization (RMA) number. When approved, you will receive an email with your Return Merchandise Authorization Number along with detail shipping and packaging instructions.

 

  2.  PACKAGE YOUR ORDER:

Repack the item(s) in the original packaging materials. To receive a refund credit, you must provide the original packaging and documentation. Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package. Any promotional item or free gift included with the order must be returned. If not returned, you will be subject to the full retail price of the item.

 

 3.  SHIPPING & INSURANCE:

Once you have received your RMA number, ship the item to the address received in your email. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. The package will be returned to its original sender if the RMA number is not included on the box or if it has been damaged or tampered with. Please note: for security purposes, do not write Cali & Co. Jewelry or the contents of the package such as jewelry, diamonds, gold or any other related items on the outside of the box.  Return shipments are the responsibility of the customer.

Privacy Policy

Joyeria Cali and Co

2470 S Redwood Rd,

West Valley City, UT 84119 | (

801) 675-1825

Effective Date: June 3, 2026 | Last Updated: June 3, 2026

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Who We Are

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Joyeria Cali and Co is a gold jewelry retailer located at 2470 S Redwood Rd, West Valley City, UT 84119. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website, submitting a form, or communicating with us, you agree to this policy.

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1. What Information We Collect

We may collect the following when you interact with us:

  • Name, email address, and phone number

  • Mailing address and purchase history

  • Payment card information (processed through a secure, PCI-compliant processor -- we never store your full card number)

  • Messages you send us by phone, text, email, or social media

  • Website activity such as pages visited, device type, and browser information (collected automatically through cookies and similar tools)​​

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 2.How We Use Your Information

  • We use your information to:

  • Process and fulfill your orders

  • Send you updates about your purchase, shipping, and returns

  • Send marketing communications by email and text message, only with your consent

  • Personalize your experience and product recommendations

  • Run and measure advertising campaigns

  • Detect and prevent fraud

  • Comply with the law

 

3. Email Marketing

If you sign up to receive emails from us, we will send you promotions, product updates, and store news. Every marketing email we send will clearly identify Joyeria Cali and Co as the sender, include our store address, and provide a simple way to unsubscribe.

To stop receiving marketing emails, click "Unsubscribe" in any email we send, email us at [your email address], or call (801) 675-1825. We will process all unsubscribe requests within 10 business days.

Unsubscribing from marketing emails does not affect order confirmations, shipping updates, or other messages related to a purchase you have already made.'

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4. SMS and Text Message Marketing (A2P Messaging)

Joyeria Cali and Co sends marketing text messages using Application-to-Person (A2P) messaging through a registered and verified business sender. Our SMS program operates in compliance with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

Your Consent

We will only send you marketing text messages if you have given us your express written consent. This means you must actively opt in -- we will never send marketing texts to a number that has not opted in. Providing your phone number to complete a purchase does not automatically enroll you in SMS marketing.

You may give consent by checking the opt-in box on our lead forms, signing up in store, or responding to a keyword opt-in campaign.

What to Expect

Our A2P messages may include promotions, new arrivals, financing offers, and store updates. Message frequency varies based on current campaigns. Standard message and data rates from your carrier may apply.

How to Opt Out

Reply STOP to any marketing text from us at any time. You will receive one final confirmation message and no further marketing texts will be sent to your number. Reply HELP for assistance or contact us at (801) 675-1825.

Opting out of SMS marketing does not affect order and delivery confirmations.

Phone Number Privacy

We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes. Phone numbers collected through our SMS opt-in program are used solely to deliver the messages you have consented to receive from Joyeria Cali and Co.

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5. Cookies and Advertising Technology

Our website uses cookies and similar tools to remember your preferences, analyze site traffic, and run advertising campaigns. We work with advertising partners including Meta Platforms (Facebook and Instagram) and NextRoll. These partners may use pixels and tracking technologies to show you our ads on other platforms and to measure how those ads perform.

We may share hashed identifiers, such as encrypted email addresses, with these partners to match audiences and measure campaign results across devices.

To opt out of interest-based advertising, you can use the following tools:

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6. How We Share Your Information

We do not sell your personal information. We may share it only in these situations:

  • With service providers who help us operate our website, process payments, or send communications -- these vendors are required by contract to keep your information confidential

  • With advertising partners as described in Section 5, for campaign delivery and measurement

  • When required by law, court order, or a valid government request

  • In connection with a sale or merger of our business, with prior notice to you

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7. Your Privacy Rights (Utah Residents)

 

If you are a Utah resident, the Utah Consumer Privacy Act gives you the right to:

  • Know whether we are processing your personal data and request a copy of it

  • Request deletion of personal data you have provided to us

  • Request a portable copy of your data

  • Opt out of targeted advertising

To make a request, email us at [your email address] or call (801) 675-1825. We will respond within 45 days. We will never discriminate against you for exercising these rights.

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8. Data Security

We use SSL/TLS encryption, access controls, and secure payment processing to protect your information. No system is 100% secure, but we take commercially reasonable steps to protect your data. If a security incident occurs that affects your information, we will notify you as required by law.

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9. Children

Our website is not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have done so accidentally, please contact us immediately and we will delete it.

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10. Third-Party Links

Our website may link to third-party sites. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policy of any external site you visit.

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11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after any update means you accept the revised policy.

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12. Contact Us

Joyeria Cali and Co

2470 S Redwood Rd
West Valley City, UT 84119

Phone: (801) 675-1825

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POLITICA DE PRIVACIDAD

Joyeria Cali and Co

2470 S Redwood Rd,

West Valley City, UT 84119 | (801) 675-1825

Fecha de vigencia: 3 de junio de 2026 | Ultima actualizacion: 3 de junio de 2026

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Quienes Somos

Joyeria Cali and Co es una joyeria de oro ubicada en 2470 S Redwood Rd, West Valley City, UT 84119. Esta Politica de Privacidad explica que informacion recopilamos, como la usamos y como la protegemos. Al usar nuestro sitio web, enviar un formulario o comunicarse con nosotros, usted acepta esta politica.

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1. Informacion que Recopilamos

Podemos recopilar lo siguiente cuando interactua con nosotros:

  • Nombre, correo electronico y numero de telefono

  • Direccion postal e historial de compras

  • Informacion de tarjeta de pago (procesada por un procesador seguro con certificacion PCI -- nunca almacenamos su numero de tarjeta completo)

  • Mensajes que nos envia por telefono, texto, correo o redes sociales

  • Actividad en el sitio web como paginas visitadas, tipo de dispositivo e informacion del navegador (recopilada automaticamente mediante cookies y herramientas similares)

 

2. Como Usamos su Informacion

  • Usamos su informacion para:

  • Procesar y completar sus pedidos

  • Enviarle actualizaciones sobre su compra, envio y devoluciones

  • Enviarle comunicaciones de mercadeo por correo y mensaje de texto, solo con su consentimiento

  • Personalizar su experiencia y recomendaciones de productos

  • Ejecutar y medir campanas publicitarias

  • Detectar y prevenir fraudes

  • Cumplir con la ley

    3. Mercadeo por Correo Electronico

Si se suscribe para recibir correos de nuestra parte, le enviaremos promociones, actualizaciones de productos y noticias de la tienda. Cada correo de mercadeo identificara claramente a Joyeria Cali and Co como el remitente, incluira nuestra direccion y proporcionara una forma sencilla de cancelar la suscripcion.

Para dejar de recibir correos de mercadeo, haga clic en "Cancelar suscripcion" en cualquier correo que le enviemos, escribanos a [su correo electronico] o llamenos al (801) 675-1825. Procesaremos todas las solicitudes en un plazo de 10 dias habiles.

Cancelar la suscripcion a correos de mercadeo no afecta las confirmaciones de pedido, actualizaciones de envio ni otros mensajes relacionados con una compra que ya haya realizado.

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4. Mensajes de Texto de Mercadeo (Mensajeria A2P)

Joyeria Cali and Co envia mensajes de texto de mercadeo mediante mensajeria Aplicacion-a-Persona (A2P) a traves de un remitente empresarial registrado y verificado. Nuestro programa de SMS opera en cumplimiento con la Ley de Proteccion al Consumidor de Telecomunicaciones (TCPA) y las directrices de mensajeria de la CTIA.

Su Consentimiento

Solo le enviaremos mensajes de texto de mercadeo si nos ha dado su consentimiento expreso y por escrito. Esto significa que usted debe registrarse activamente -- nunca enviaremos mensajes de mercadeo a un numero que no haya dado su consentimiento. Proporcionar su numero de telefono para completar una compra no lo inscribe automaticamente en el programa de SMS.

Puede dar su consentimiento marcando la casilla de registro en nuestros formularios, inscribiendose en la tienda o respondiendo a una campana de registro por palabra clave.

Que Puede Esperar

Nuestros mensajes A2P pueden incluir promociones, nuevos productos, ofertas de financiamiento y actualizaciones de la tienda. La frecuencia de mensajes varia segun las campanas actuales. Pueden aplicarse las tarifas estandar de mensajes y datos de su operador.

Como Cancelar

Responda STOP a cualquier mensaje de mercadeo de nuestra parte en cualquier momento. Recibira un ultimo mensaje de confirmacion y no se enviaran mas mensajes de mercadeo a su numero. Responda HELP para obtener ayuda o contactenos al (801) 675-1825.

Cancelar el SMS de mercadeo no afecta las confirmaciones de pedido y entrega.

Privacidad de su Numero de Telefono

No vendemos, alquilamos ni compartimos su numero de telefono movil con terceros para sus propios fines de mercadeo. Los numeros de telefono recopilados a traves de nuestro programa de registro SMS se usan unicamente para entregar los mensajes que usted ha aceptado recibir de Joyeria Cali and Co.

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5. Cookies y Tecnologia Publicitaria

Nuestro sitio web utiliza cookies y herramientas similares para recordar sus preferencias, analizar el trafico del sitio y ejecutar campanas publicitarias. Trabajamos con socios publicitarios incluyendo Meta Platforms (Facebook e Instagram) y NextRoll. Estos socios pueden usar pixeles y tecnologias de seguimiento para mostrarle nuestros anuncios en otras plataformas y medir el rendimiento de esos anuncios.

Podemos compartir identificadores cifrados, como direcciones de correo electronico encriptadas, con estos socios para hacer coincidir audiencias y medir resultados de campanas entre dispositivos.

Para optar por no recibir publicidad basada en intereses, puede usar las siguientes herramientas:

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  • 6. Como Compartimos su Informacion

  • No vendemos su informacion personal. Solo la compartimos en estas situaciones:

  • Con proveedores de servicios que nos ayudan a operar nuestro sitio, procesar pagos o enviar comunicaciones -- estos proveedores estan obligados contractualmente a mantener la confidencialidad de su informacion

  • Con socios publicitarios segun se describe en la Seccion 5, para la entrega y medicion de campanas

  • Cuando lo exija la ley, una orden judicial o una solicitud gubernamental valida

  • En relacion con una venta o fusion de nuestro negocio, con aviso previo a usted

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7. Sus Derechos de Privacidad (Residentes de Utah)

Si usted es residente de Utah, la Ley de Privacidad del Consumidor de Utah le otorga el derecho a:

• Saber si procesamos sus datos personales y solicitar una copia de ellos • Solicitar la eliminacion de datos personales que nos haya proporcionado • Solicitar una copia portatil de sus datos
• Oponerse a la publicidad dirigida

Para hacer una solicitud, escribanos a [su correo electronico] o llamenos al (801) 675-1825. Responderemos en un plazo de 45 dias. Nunca lo discriminaremos por ejercer estos derechos.

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8. Seguridad de los Datos

Usamos cifrado SSL/TLS, controles de acceso y procesamiento seguro de pagos para proteger su informacion. Ningun sistema es 100% seguro, pero tomamos medidas comercialmente razonables para proteger sus datos. Si ocurre un incidente de seguridad que afecte su informacion, le notificaremos segun lo exija la ley.

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9. Menores de Edad

Nuestro sitio web no esta dirigido a menores de 13 anos. No recopilamos conscientemente informacion personal de nadie menor de 13 anos. Si cree que lo hemos hecho accidentalmente, contactenos de inmediato y lo eliminaremos.

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10. Enlaces a Terceros

Nuestro sitio web puede tener enlaces a sitios de terceros. No somos responsables de su contenido ni de sus practicas de privacidad. Le recomendamos revisar la politica de privacidad de cualquier sitio externo que visite.

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11. Cambios a Esta Politica

Podemos actualizar esta politica de vez en cuando. Cuando lo hagamos, actualizaremos la fecha de "Ultima actualizacion" en la parte superior de esta pagina. El uso continuo de nuestro sitio web o servicios despues de cualquier actualizacion significa que acepta la politica revisada.

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12. Contactenos

Joyeria Cali and Co

2470 S Redwood Rd
West Valley City, UT 84119
Telefono: (801) 675-1825
 

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